Frequently Ask Questions

Shipping & Delivery

Q: How long does shipping take?

  • Most orders are ready to be shipped in 2-3 business days. It can take longer during holiday season.
  • You will be getting email notifications with order status updates.

Q: Do you ship internationally?

  • Currently, we only ship within the United States. We're working on expanding our shipping options.

Returns & Exchanges

Q: What is your return policy?

  • At EverCling Magnets, we take pride in the quality of our products. Please inspect your order upon arrival and contact us immediately at helloevercling@gmail.com if the item is defective, damaged, or incorrect. If you receive a defective item or if there is an error with your order, please contact us within 14 days of receipt for assistance. We will work with you to resolve the issue. Return shipping costs are the responsibility of the customer unless the item was defective, damaged, or incorrect.

Customer Service

Q: How can I contact customer service?

  • You can reach us at helloevercling@gmail.com. Our customer service hours are Monday-Friday, 9 AM - 5 PM PST.

Q: How quickly will I receive a response?

  • We aim to respond to all inquiries within 24 hours during business days.